The Effects of Network Interaction in the Area of Tourist-Recreational Services of the Region (On the Example of the Siberian Regions)

Nataliya V. Rubtsova
1. Baikal State University
runatasha21@yandex.ru
The material was received by the Editorial Board: 20/09/2018

The Effects of Network Interaction  in the Area of Tourist-Recreational Services of the Region  (On the Example of the Siberian Regions) 

Abstract 
The article explores the effects of network relationship in the area of recreation and tourism in the tourism destination. The author determines concept of “synergistic effect” in the area of recreation and tourism in the tourism destination, proposes definition of the “cumulative effect” of network relationship in the  area of recreation and tourism in the tourism destination. The article substantiates the characteristics of “synergistic” and “cumulative” effects of network relationship in the area of recreation and tourism in the tourism destination. The study  showed that the cumulative effect is a qualitative result of network relationship in the area of recreation and tourism in the tourism destination. Cumulative effect requires a strategic approach to management and is manifested in the long term. The list presents of recommended parameters for estimating of network relationship in the area of recreation and tourism in the tourism destination. The correlation analysis, which demonstrates the relationship between the synergistic cumulative effect of network relationship in the area of recreation and tourism in the tourism destination, conducted. The analyzed data for the correlation analysis is given by the State Statistical Service of Russia and the rating agency “Expert-RA”. This work analyzes the “synergistic” and “cumulative” effects of network relationship in the area of recreation and tourism in the Siberian regions. The results are obtained, the link that arises between the synergistic and cumulative effect of network relationship in the area of recreation and tourism in the tourism destination, proved. 
Keywords 
tourist and recreational services the аreа, relationship, networks, synergistic effect, cumulative effect 

Read article


References
  1. Oborin M. S., Sheresheva M. Yu. The Specificity of Network-Based Business Models in the Tourist-Recreational Sphere. Manager, 2017, no. 4 (68), p. 24–31. (in Russ.) 
  2. Rubtsova N. V. Tsepochka sozdaniya tsennosti turistskogo produkta [The value chain of tourist product] Regional'naya ekonomika: teoriya i praktika [Regional economy: theory and practice], 2012, no. 40 (271), p. 46–53. (in Russ.) 
  3. Saleh F., Ryan C. Client perceptions of hotels: A multi-attribute approach. Tourism Management, 2001, no. 13 (2), p. 163–168. DOI 10.1016/0261-5177(92)90058-F 
  4. Chadee D. D., Mattsson J. An empirical assessment of customer satisfaction in tourism. The Service Industries Journal, 1996, no. 16 (3), p. 305–320.  
  5. Dorfman P. Measurement and meaning of recreation satisfaction. A case study in camping. Environment and Behavior, 1979, no. 11 (4), p. 483–510. 
  6. Leblanc G. Factors affecting customer evaluation of service quality in travel agencies: An investigation of customer perceptions. Journal of Travel Research, 1992, no. 30 (4), p. 10–16. 
  7. Pizam A., Milman A. Predicting satisfaction among first time visitors to a destination using the expectancy disconfirmation theory.  International Journal of Hospitality Management, 1993, no. 12 (2), p. 197–209. 
  8. Reisinger Y., Turner L. The determination of shopping satisfaction of Japanese tourists visiting Hawaii and the Gold Coast compared.  Journal of Travel Research, 2002, no. 41 (2),  p. 167–176.  
  9. Tham А., Ogulin R., Selen W., Sharma B. From Tourism Supply Chains to Tourism Value Ecology. Journal of New Business Ideas & Trends, 2015, no. 13 (1), p. 1–65.  
  10. Buhalis D. Tourism in Greece: Strategic analysis and challenges. Current Issues in Tourism, 2001, no. 4 (5), p. 440–480. DOI 10.1080/13683500108667898 
  11. Ujma D. The Channel Relationship between Tour Operators and Travel Agents in Britain and Poland. PhD thesis. University of Luton, 2001. 
  12. Pearce D., Schott C. Tourism distribution channels: The visitors’ perspective.  Journal of Travel Research, 2005, no. 44 (1), p. 50–63. DOI 10.1177/0047287505276591 
  13. Grängsjö Y., Gummesson E. Hotel networks and social capital in destination marketing.  International Journal of Service Industry Management, 2006, vol. 17, no. 1, p. 58–75.  DOI 10.1108/09564230610651589 
  14. Zhang X., Song H., Huang G. Tourism supply chain management: A new research agenda. Tourism Management, 2009, no. 30 (3), p. 345–358. DOI 10.1016/j.tourman.2008.12.010 Fundeanu D. Regional effects of tourism cluster expansion.  Revista Tinerilor Economiști, 2017, no. 28, p. 50–65. 
  15. Song H., Liu J., Chen G. Tourism value chain governance: Review and prospects. Journal of Travel Research, 2013, no. 52 (1), p. 15–28. DOI 10.1177/0047287512457264 
  16. Alyoshin A. V. Effektivnost' vzaimodejstviya raznomasshtabnykh sub"ektov biznesa v regione: napravleniya i sposoby otsenki [The effectiveness of the interaction of different scales of business entities in the region: trends and measurement] Terra Economicus, 2011, vol. 9, no. 4-2, p. 132–136. (in Russ.) 
  17. Gibson L., Lynch P., Morrison A. The local destination tourism network: Development  issues.  Tourism and Hospitality Planning and Development, 2005, no. 2 (2), p. 87–99.  DOI 10.1080/14790530500171708 
  18. Christopher M., Payn A., Ballantyne D. Relationship Marketing. Creating Stakeholder Value. Oxford, UK, Butterworth-Heinemann, 2002, 242 p. 
  19. Ravald A., Grönroos C. The value concept and relationship marketing. European Journal of Marketing, 1996, no. 30 (2), р. 19–30. 
  20. Grönroos C. From marketing mix to relationship marketing: towards a paradigm shift in marketing. Management Decision, 1994, no. 32 (2), p. 4–20. 
  21. Grönroos C. Value – driven relational marketing: from products to resources and competences. Journal of Marketing Management, 1997, no. 13 (5), p. 407−419. 
  22. Gummesson E. Relationship marketing – the emperor’s new clothes or a paradigm shift? Marketing and Research Today, 1997, no. 25 (1), p. 53–61. 
  23. Gummesson E. Total Relationship Marketing: Rethinking Marketing Management from 4Ps to 30Rs. Oxford, Butterworth Heinemann, 1999, 264 p. 
  24. Wilson D. T., Jantrania S. Understanding the value of a relationship. In: D. Ford (ed.). Understanding Business Markets: Interaction, Relationships and Networks. 2nd  ed. London, The Dryder Press, 1997, p. 288–304. 
  25. Payne A., Holt S. Diagnosing customer value: integrating the value process and relationship marketing.  British Journal of Management, 2002, no. 12,  р. 159–182. DOI 10.1111/1467-8551.00192 
  26. Wilson D. T. An integrated model of buyer-seller relationships. Journal of Academy of Marketing Science, 1995, no. 23 (4), p. 335–345. 
  27. Bagiev G. L. Kontseptual'nye osnovy formirovaniya marketinga vzaimodejstviya v usloviyakh razvitiya rynochnykh setej [The conceptual bases of formation of marketing of interaction in the conditions of development of market networks] Marketing Interaction. Concept. Strategies. Efficiency. St. Petersburg, 2009, p. 11–28. (in Russ.) 
  28. Melentieva N. I. Marketing vzaimodejstviya i kommunikativnyj kapital predpriyatiya [The marketing of interaction and communicative capital of the enterprise] Marketing Interaction. Concept. Strategies. Efficiency. St. Petersburg, 2009, p. 296–327. (in Russ.) 
  29. Yuldasheva O. U., Gorodilov V. А. Strategii vzaimodejstviya s pokupatelyami i otsenka ikh ehffektivnosti [The strategies for interaction with customers and evaluation of their effectiveness] The marketing of interaction in the innovative economy. St. Petersburg, 2009, p. 112–114. (in Russ.) 
  30. Volkov S. K. Predprinimatel'skie seti v turizme: analiz zarubezhnogo opyta i rekomendatsii dlya otechestvennogo biznesa [Entrepreneurial networks in tourism: analysis of foreign experience and recommendations for domestic business] Menedzhment segodnya [Management Today], 2016, no. 01 (91), p. 8–12. (in Russ.) 
  31. Samarukha V. I. Kontseptsiya razvitiya turizma v Bajkal'skom regione [The concept of tourism development in the Baikal region] Nauchno-tekhnicheskie vedomosti SPbGPU [St. Petersburg State Polytechnical University Journal], 2012, no. 3, p. 184–189. (in Russ.) 
  32. Sanina L. Experience of giving state support to small and medium business entities in Russia’s regions.Baikal Research Journal, 2014, no. 3. URL:  (in Russ.) 
  33. Svetnis T. V., Bubaeva T. Yu. Strategicheskoe upravlenie sozdaniem  osoboj ehkonomicheskoj zony turistsko-rekreatsionnogo tipa v Respublike Buryatiya [Strategic management of creating a special economic zone for tourism and recreation in Buryatia] Baikal Research Journal, 2011, no. 5.  (in Russ.) 
  34. Chepinoga O. A., Solodkov M. V., Semenova A. E. Problems of Functioning and Development Prospects for Special Economic Zones in Russia. Baikal Research Journal, 2017, vol. 8. no. 3. URL: . (in Russ.)  DOI 10.17150/2411-6262.2017.8(3).4  
  35. Chistyakova O. V. Perspektivy razvitiya turistsko-rekreatsionnoj osoboj ekonomicheskoj zony «Vorota Bajkala» [The prospects for the development of tourist and recreational special economic zone “Gate of Baikal”] News of the Irkutsk State Economic Academy (Baikal  State University of Economics and Law), 2012, no. 3, p. 108–112.  (in Russ.) 
  36. Scott N., Baggio R., Cooper C. Network analysis and tourism: From theory to practice (aspects of tourism). Clevedon, UK, Channel View Publications, 2008. 
  37. Hilal E. O. The Significance of Networking and Company Size in the Level of Creativeness of Tourism Companies: Antalya Case. European Planning Studies, 2010, vol. 18, no. 8, p. 1247–1266. DOI 10.1080/09654311003791283 
  38. Erkus O. H. The role of local and global networking for tourism forms and clusters: The case of Antalya. Unpublished PhD Thesis of Middle East Technical University (Ankara, Turkey), 2008. 
  39. Halme M. Learning for sustainable development in tourism networks. Business Strategy and the Environment, 2001, no. 10 (2), p. 100–114. DOI 10.1002:bse.278 
  40. Dredge D. Networks, conflict and collaborative communities. Journal of Sustainable Tourism, 2006, no. 14 (6), p. 562–581. DOI 10.2167/jost567.0. 
  41. Dredge D. Policy networks and the local organization of tourism. Tourism Management, 2006, no. 27 (2), p. 269–280. DOI 10.1016/j.tourman.2004.10.003 
  42. Haven-Tang C., Jones E., Webb C. Critical success factors for business tourism destinations: Exploring Cardiff’s national capital city status and shaping its business tourism offer. Journal of Travel and Tourism Marketing, 2007, no. 22 (3/4), p. 109–120. DOI 10.1300/J073v22n0309 
  43. Lemmetyinen A., Go F. The key capabilities required for managing tourism business networks. Tourism Management, 2008, no. 30 (1), p. 31–40
  44. Stepanova T. V. Razrabotka sistemno-metodicheskogo podkhoda otsenki sinergeticheskogo effekta v sfere uslug: na primere organizatsij torgovli [Development of a systematic and methodical approach to assess the synergistic effect in the service sector]. PhD. Diss. (Econ.). St. Petersburg, 2013. 21 p. (in Russ.) 
  45. Аshinov S. А. Uchet sinergeticheskikh effektov pri integratsii v industrii turizma [Integration of the synergies in the tourism industry] Uspekhi sovremennogo estestvoznaniya [The successes of modern natural science], 2005, no. 3,  p. 52–53. (in Russ.) 
  46. Uskova T. V., Dubinicheva L. V., Orlova V. S. Sotsial'no-ekonomicheskij resurs turizma [The socio-economic resource of tourism]. Vologda, ISEDT RAS, 2011, 182 p. (in Russ.) 
  47. Franks D. M., Brereton D., Moran C. J., Sarker T., Cohen T. Cumulative Impacts –A Good Practice Guide For The Australian Coal Mining Industry. Centre for Social Responsibility in Mining & Centre for Water in the Minerals Industry, Sustainable Minerals Institute, The University of Queensland. Australian Coal Association Research Program. Brisbane, 2010.  
  48. Rubtsova N. V. Metodika otsenki effektivnosti vzaimootnoshenij v tsepochke sozdaniya tsennosti turistskogo produkta [The method of assessing the effectiveness of relationships in the value chain of a tourist product]. Sochi Journal of Economy, 2014, no. 4-1 (32). p. 116–122. (in Russ.) 
  49. Rubtsova N. V. Mezhfirmennye otnosheniya v turizme: rezul'taty issledovaniya kompanij Pribajkal'ya [The interfirm relations in tourism: results of research of the companies of Pribaikalye]. Herald of Injection. Series: Technical Sciences, 2014, no. 8 (75), p. 35–44. (in Russ.)

References: Rubtsova N. V. The Effects of Network Interaction in the Area of Tourist-Recreational Services of the Region (On the Example of the Siberian Regions). World of Economics and Management. 2018. vol 18, 4. P. 217–232. DOI: 10.25205/2542-0429-2018-18-4-217-232